If you have trouble reading this e-mail, go to http://dwd.wisconsin.gov/dvr/rehab_resource/default.htm

DVR's Rehabilitation Resource masthead
the rehabilitation resource

Referrals to the Cold Case Unit (CCU)

Effective May 1, 2012, the Cold Case Unit (CCU) will begin taking referrals for investigative support on inactive, disengaged consumers. The goals of CCU are (1) to increase successful employment outcomes and (2) to maximize Social Security cost reimbursements to DVR.

The referral process is:

  1. WDA Directors will have discretion as to whether or not a referral to the CCU must first be routed through local WDA management.
  2. Referrals to CCU should be sent via email to "DWD MB DVR COLD CASE UNIT".
  3. Referrals must briefly summarize the following information:
  1. Consumer name and IRIS case number.
  2. What type of investigative support is being requested from the CCU (e.g., locating consumer for re-engagement; verification of consumer's employment and/or wages; Work Opportunity Tax Credits (WOTC) or other tax credit service requests).
  3. IRIS must clearly identify multiple attempts to contact consumer, using multiple methods of communication.
  4. Any other pertinent information that may not be found in IRIS.

CCU staff will change the referring facilitator's name in IRIS to the CCU assigned staff member while the case is being worked by CCU. CCU staff will document their investigative activities in IRIS and provide status updates to the referring facilitator as necessary.

Upon any type of closure (status 26 or otherwise), CCU will change the facilitator's name back to the referring facilitator. CCU will appropriately close the case. The closure type will be reflected in the facilitator's respective WDA data.

We will work through any glitches as we move forward. Contact Kim Pomeroy if you have any questions regarding the CCU.

Veterans and the ADAimage: US EEOC Logo

The Equal Employment Opportunity commission (EEOC) recently released an article that describes the protections available to veterans with disabilities under the Americans with Disabilities Act (ADA).


Peer Specialist Program

Wisconsin Certified Peer Specialists (CPS) are persons who have not only lived the experience of mental illness but also have had formal training in the peer specialist model of mental health supports for adults. They use their unique set of recovery experiences in combination with solid skills training to support peers who have mental illness. Peer Specialists actively incorporate peer support into their work while working within an agency's team support structure as a defined part of the recovery team.

image: Wisconsin Peer Specialists Logo

Access to Independence, Inc. coordinates the Peer Specialist Program.

Concentration Techniques

image: Mind Tools Logo

this article originally published by Mind Tools

Have you ever been so involved in doing something that you lost track of time?

Everything around you - from the ringing of phones to the people passing in the hallways - seemed to fade away. Your attention was focused entirely on what you were doing, and you were so engaged that you might even have missed lunch. You felt energized, even joyful, about what you were doing.

Most of us have had this experience at one time or another. Psychologists call this "flow." When it happens, we lose our sense of self, and move forward on instinct, completely devoted to the task before us.

Full Article

Thanks for a Job Well Done

Karen Griffin/WDA 7 Staff - WDA 7

As a follow-up to yesterday's meeting, I wanted to thank you for the opportunity to meet with your staff. It was not just a chance to explain what we do at ICAA, but it was also an opportunity to begin coordinating efforts to assist clients in northwest Wisconsin. During the discussion it became apparent there is potential to multiply our efforts by working in tandem with clients.

I found your staff to be receptive to Indianhead's efforts and very interested in what our organizations can do together.

I especially want to thank Karen Griffin for her interest and spirit of cooperation.

Wisconsin Rapids Staff - WDA 6

To all that work for DVR. I'm grateful for all of you. Thank you for all you do.

Krystyna Mazur - VRC, Green Bay

I would like to thank you for helping get through school and find a career I absolutely love. Also for helping me acquire the equipment necessary to do my job efficiently. I greatly appreciate all that you and DVR has done for me.

I am happy to be able to say I no longer require DVR services. I am happily employed and love what I do.

Thank you, once again.

Katie Hart - VRC, Racine

I would like to take a moment to say thank you very much for everything you have done for me. The support and encouragement you gave me from day one has been wonderful. You have provided me with some things to help me to be able to communicate and feel more comfortable with doing so. All these tools and helpful hints will be put into use on a daily basis. You have provided me the confidence it takes to know I can move forward.

What's New/Updated on the Web

Staff Updates

New Faces/Transfers:

  • Jaime Brown, Consumer Case Coordinator - Menasha


  • Michelle Zboralski, VR Counselor - WDA 5
  • Maegan Sutton, VR Counselor - WDA 1
  • Cecilia Pohs, VR Counselor - WDA 10
  • Trina Bourke-Lee, VR Counselor - WDA 6
  • Cherry Barnes, Consumer Case Coordinator - WDA 11