Mandatory Registration Frequently Asked Questions
Below are answers to common questions about the steps that DWD will take in fall 2013 to ensure that UI claimants register for work with Wisconsin Job Service through JobCenterofWisconsin.com.
Activating the headings using enter from the keyboard expands the answer text underneath the question, so it can be read.
What does this requirement mean and how does it apply to me?
Work registration is a long-standing federal requirement for claimants who receive Unemployment Insurance (UI) benefits. Each state determines how best to implement the requirement. In Wisconsin and many other states, claimants are required to register on their state labor exchange, which in Wisconsin is JobCenterofWisconsin.com.
DWD has developed administrative rules requiring that claimants who search for work must also register for work. Work registration is important because claimants who are required to search for work are expected to be actively seeking new work. The work registration requirement connects UI claimants with tens of thousands of available jobs posted by employers from around Wisconsin in a variety of fields, from entry-level jobs to positions requiring an advanced degree.
Also, completing work registration enables employers to look for claimants who have the skills and qualifications that they are seeking, enabling the company to contact a claimant with a potential job offer.
Do I have to go to a Job Center to complete work registration?
The benefit of online work registration is that claimants can quickly complete the process from their home or anywhere they can access a computer with online access. The registration process takes approximately one hour for an individual with average computer skills.
Individuals who have difficulty using a computer or are having trouble completing the registration process are welcome to visit their local Job Center, where resources are available to help claimants successfully fulfill this requirement.
Those who have difficulty getting to a Job Center can also call our helpline toll free at 1-888-258-9966. Staff will refer claimants to local resources that will help them to complete the registration process.
Claimants can access computers to register at their local Job Center or by visiting one of many partner organizations that have public computer access, including public libraries.
A comprehensive directory of Job Centers and local libraries can be found here: http://www.wisconsinjobcenter.org/directory/.
Who can I contact to see if I’ve completed the registration process?
An online "dashboard" showing the status of your registration process is available through JobCenterofWisconsin.com. To find the dashboard, click on "Job Seeker Tools" near the top of the screen and click on "MyJCW."
Does my registration on another website (i.e. Monster.com) count towards the work registration requirement?
If you are a new claimant who’s required to search for work, you must register on JobCenterofWisconsin.com in order to receive UI benefits.
UI claimants required to participate in work search activities should consider multiple options to meet this requirement. However, the JobCenterofWisconsin.com website includes tens of thousands of available jobs, making it a great resource for UI claimants or any other individual looking for work. DWD requires UI claimants to register on JobCenterofWisconsin.com because it allows us to ensure that claimants complete the requirement and also enables DWD to refer claimants to additional resources available through the workforce development system.
Any claimants who need additional assistance finding a job can visit one of DWD’s local Job Centers located around the state.
Who can I contact if I’m having trouble accessing or using JobCenterofWisconsin.com?
Common issues that prevent individuals from accessing JobCenterofWisconsin.com include:
1. Forgotten logon (Username and/or password)
2. Duplicate logon
If you experience any of the above issues, please try to recover your logon by going to the Logon Recovery page. If you are unable to recover your logon, please contact us at 1-888-258-9966. Our staff are ready to assist you in recovering your account.
Anyone who is able to logon to JobCenterofWisconsin.com, but is having difficulty completing the registration process can visit one of DWD’s many local Job Centers for additional assistance. You can also call toll-free at 1-888-258-9966 for help with completing the registration process.
If you have questions on your UI claim, please contact our UI staff at 414-438-7713 or 608-232-0824. Job Service staff are not able to answer questions about your UI claim.
Why does the Department require registration with Wisconsin Job Service?
Registration is a requirement of the UI program for those who by law must register for work, and it connects claimants directly to Wisconsin Job Service programs and services. These resources focus on connecting job seekers to current openings.
What is the purpose of this new requirement?
To be clear, the requirement is not new. Work registration is a long-standing federal requirement for claimants who receive Unemployment Insurance (UI) benefits. Each state determines how best to implement the requirement. In Wisconsin and many other states, claimants are required to register on their state labor exchange (claimants will not know what the state labor exchange is), which in Wisconsin is JobCenterofWisconsin.com.
What is new is our enforcement of this requirement for all UI claimants who by law must search for work, starting October 13, 2013. Claimants who file an Initial claim or whose work search requirement has been changed will be required to register. DWD has a responsibility to enforce this legal requirement and in doing so we are motivating claimants to use a variety of Job Center resources and services, including access to tens of thousands of available jobs across the state in a variety of occupations.
Work registration is important because claimants who are required to search for work are expected to be actively seeking new work.
Why are you starting this in mid-October?
DWD currently has the necessary resources in place to enforce the requirement effectively and provide the support claimants need to successfully complete registration.
Will claimants receive reminders or notifications that they need to complete Wisconsin Job Service registration?
Claimants who are required to register for work will be notified that they must register within 14 days of filing their initial claim. The online filing process includes multiple alerts and links to JobCenterofWisconsin.com/ui. Claimants have to acknowledge that they have read and understand the requirement before they complete their claim. For those who file by phone, the voice response system includes an alert that they must register with Wisconsin Job Service. For those who file by phone with the assistance of a claims specialist, they will receive verbal communication from the specialist regarding the registration process.
In addition, the confirmation packet that claimants receive by mail will include information that clearly explains the work registration requirement and provide the due date of when registration needs to be completed by.
As another proactive step, claimants who haven’t registered near the end of the 14 day grace period will receive an automated phone message. The message will remind them that they must complete Wisconsin Job Service registration in order to receive benefits. In addition, claimants who use the online Benefit Services to file their weekly claims, will see their registration status when they logon. Also, claimants who file their weekly claims over the telephone will receive a reminder message. The message will remind them that they must complete Wisconsin Job service registration. If the claimant has already completed the registration they will not get the message.
Additional education and outreach will help to reinforce this message in the weeks before and after October 13.
What other states have done this?
Of approximately two dozen states that we surveyed, most enforce mandatory registration.
How do we know that Job Center of Wisconsin registration is effective?
Thousands of job seekers find work each year through JobCenterofWisconsin.com and local Job Centers. DWD and its workforce partners coordinate with thousands of businesses each year to connect them with qualified candidates and to ensure that they have the resources they need to recruit, train, and hire workers.
What are the call center hours? Will they be extended?
Hours for DWD’s call centers are below. We will continuously monitor call center activity as the enforcement takes effect and ensure resources are sufficient to deliver prompt and effective service:
• To contact a claims specialist with questions about your UI claim, the UI Call center hours of operation are available online. 414-438-7713 or 608-232-0824
• To contact a claims specialist with questions about JobCenterofWisconsin.com, the Job Center of Wisconsin Call Center is open from 8:00 a.m. to 4:30 p.m., Monday through Friday. 1-888-258-9966
• To get your password reset or to recover your account, the Service Desk is open from 6 a.m. to 5 p.m., Monday through Friday. 1-888-258-9966
How long does the process take?
On average, it takes 10 to 15 minutes to file a claim for unemployment benefits. Work registration follows this process and takes a person with average computer skills about an hour to complete. This includes completing a Job Match Profile.
Those who need extra help can visit their nearest Job Center, or call the Job Center of Wisconsin call center toll free at 1-888-258-9966. Staff will assist claimants with the registration process.
Why a 14 day grace period? Why not longer?
The 14 day period provides sufficient time for job seekers to complete the registration process, which takes about an hour for those with average computer skills. A number of other states enforcing this requirement allow a similar amount of time to complete work registration.
Will claimants get back payments?
If you fail to register within 14 days of filing your initial claim, your eligibility for UI benefits will be suspended. You can become eligible to receive benefits again once you register for benefits, but you will not be paid previous weeks which were denied because you failed to complete the registration within 14 days. Benefits will be restored as of the week you register with Wisconsin Job Service. Benefits are put on hold right away.
Additionally, if you don’t register within the grace period, you will be required to complete your waiting week during the week in which you complete registration before receiving benefits.
Once you complete registration, you will become eligible and UI benefit payments will resume following the statutorily required one-week wait. You will be eligible for up to 26 weeks of payments from that point onward.
What are the laws that govern the work registration requirement?
Federal law requires work registration as an eligibility requirement for Unemployment Insurance. State Law defines how we determine if a claimant has fully registered. In Wisconsin, claimants who are required to search for work must also register for work with Job Service through JobCenterofWisconsin.com.
Applicable laws include:
• 42 USC 503(a)(12): The Secretary of Labor shall make no certification for payment to any State unless he finds that the law of such State, approved by the Secretary of Labor under the Federal Unemployment Tax Act [26 U.S.C. 3301 et seq.], includes provision for — (12) A requirement that, as a condition of eligibility for regular compensation for any week, a claimant must be able to work, available to work, and actively seeking work.
• §108.04(2)(b): The requirements for registration for work and search for work shall be prescribed by rule of the department, and the department may by general rule waive these requirements under certain stated conditions.
• DWD 128.01(2)(a): Unless evidence is obtained that in the relevant week the claimant was not able to work or available for work, a claimant is presumed able to work and available for work for any week that all of the following conditions are met:
1. The claimant has registered for work and has complied with ss. DWD 126.02 and 126.04, or
registration is waived under s. DWD 126.03 or excused under s. DWD 126.05.
• DWD 126 Work Registration
Have you previously enforced this requirement?
Through the mid-1990s, DWD employed both Job Service and Unemployment Insurance (UI) staff in local offices. Claimants were required to appear in-person to file an initial claim and to register for work. As Wisconsin closed local UI offices as part of a transition to telephonic claims-taking, DWD required, but did not uniformly enforce, work registration in areas where local UI offices had closed.
DWD has developed the technology and resources to enforce the requirement uniformity and to ensure claimants have the support they need to successfully complete registration.
Will claimants still be able to file their initial unemployment claim over the phone?
Yes, all UI services for filing initial and weekly claims will remain the same through and after October 13, 2013.
Will claimants know that they must register for work with Wisconsin Job Service?
The Department notifies individuals who are required to register for work. There are waivers to the work search requirement which would also waive the registration requirement. Waivers include enrollment in approved training , employer defined return to work date, or you are on the out of work list with a trade union. If you are required to look for work, then you are required to register with Wisconsin Job Service.
How do I register for work with Wisconsin Job Service?
Registering with Wisconsin Job Service is done online at JobCenterofWisconsin.com/ui.
Registration for UI Benefits requires three steps:
a. Create a logon if you don't already have one.
b. Login to JCW and complete registration for services.
c. Once registered, complete a resume.
To verify your registration status, logon to the Job Center of Wisconsin website, click on "Job Seeker," and then, "My JCW." The My JCW dashboard shows your status and shows which requirements still need to be completed.
As you complete each step, the site notes your progress. A green check mark appears after each step is complete. When you finish, you will receive an email stating your registration is complete as long as you provided a valid email address during the registration process.
You can also check your status by logging on to UI Benefit Services.
Detailed step-by-step instructions will be accessible for users.
What if I live in another state?
If you live outside of Wisconsin, you must report to the public employment office nearest your home and register by the deadline. There are limited exceptions to the participation requirement. Consult the Handbook for Claimants for additional information.
How do I know my registration is complete?
To verify your registration status, login to the Job Center of Wisconsin website, click on “Job Seeker Tools,” and then, ”My JCW.” The “My JCW “dashboard” shows your status and shows which requirements still need to be completed. As you complete each step, the site notes your progress. A green check mark appears after each step is complete. When you finish, you will receive an email stating your registration is complete. Please note that in order to receive the email confirmation, you must provide a valid email address. Also, please note that you will not receive confirmation if your spam filter blocks the email. If you have questions regarding the status of your registration, call the Job Service Call Center toll free at 1-888-258-9966.
How long is my registration on JobCenterofWisconsin.com valid?
As a UI recipient, your registration is valid at least 26 months. Currently, Job Center of Wisconsin profiles expire after 90 days of non-use. This 90-day period will be extended to 14 months on or before October 13, 2013. As your profile gets close to expiration, you will receive an email alerting you to the expiration date. At that point, you can simply logon to JobCenterofWisconsin.com to renew or reactivate the Job Match Profile. If you are unsure if your registration has expired logon to JobCenterofWisconsin.com and click on the Job Seekers tab and click on “My JCW” to verify that your registration and job match profile have not expired.
Why do I need to provide my contact information (e-mail address, phone number) and a résumé?
On JobCenterofWisconsin.com, you are required to complete a Job Match Profile as part of the registration process, which can be formatted into a résumé. Your Job Match Profile and resume includes your contact information, which is how employers will be able to contact you.
Your Job Match Profile is how employers will find you. Employers actively search on JobCenterofWisconsin.com for job seekers with skills, education and work histories that match their job openings. Once you’ve completed a Job Match profile, you can also upload or link to your own résumé and share either with employers.
Why do I need to have a résumé on Job Center of Wisconsin when I already have a résumé on a different online job board?
Creating or uploading a résumé on Job Center of Wisconsin will increase your chances of a successful job search. All you have to do is register and complete a Job Match Profile. Your Job Match Profile is how employers will find you.
You have the option to upload your own résumé and/or link to your web-based résumé, and share either with employers, but first you must complete a Job Match Profile.
Do people currently receiving Unemployment Insurance need to update their registration on JobCenterofWisconsin.com?
No. The requirement is only applicable to claimants who file an initial claim or work search requirements change on or after October 13, 2013. Unemployment Insurance claimants are encouraged to keep their information up to date so employers can contact them with employment opportunities.
What Job Center of Wisconsin services are available?
• One-to-one assistance in Job Center Resource Rooms.
• Trained, knowledgeable Call Center staff.
• Job searching, with access to Wisconsin’s largest job bank.
• The Job Match Profile/Résumé Builder allows users to create a Job Match Profile that can be formatted as a résumé or work application. Users can also upload their own résumé, or link to a web-based résumé.
• Job matching - employers can search résumés and match candidates to the company’s job openings.
• A variety of assessments are available, including the National Career Readiness Certificate, America’s Career Information Network, My Skills My Future, WISCareers, Career Cruising, and My Next move.
• In-demand industry information via the Trucking, Manufacturing and Agriculture pages, and WORKnet.
Job Center locations and hours: http://www.wisconsinjobcenter.org/directory/
I registered for Job Center of Wisconsin previously; do I need to do so again?
If you have a logon but haven’t accessed JobCenterofWisconsin.com recently, you may need to register again. Go to JobCenterofWisconsin.com and try to logon. If you are able to access the site, click on Job Seeker Tools and then on My Job Center of Wisconsin to check your status. If you can’t access the site, use the self-help prompts to access your logon.
Why do claimants need to provide a Social Security Number to register with Job Center of Wisconsin?
UI claimants already must provide their Social Security number when they file for benefits in the UI system.
With JobCenterofWisconsin.com, the Social Security Number (SSN) lets us create a unique record for every individual we serve, and SSN ensures that uniqueness. Your SSN is kept confidential. The numbers you key do not show up on the screen.
Tracking by a unique identifier (such as Social Security Number) is required by the US Department of Labor. Additional information about this can be found at the following link: http://www.wisconsinjobcenter.org/jcw/help.htm#JSFAQssn
I didn’t register with JobCenterofWisconsin.com last time I received benefits—why do I need to do it now?
Registration with Wisconsin Job Service has long been a requirement of the UI program for those who must register for work. You previously may have had a waiver under the law but are not waived from the requirement now. In addition, we are enforcing this requirement prospectively, meaning for UI claimants who must register for work and who file initial claims or for claimants who work search requirement changes on or after October 13, 2013. By ensuring that claimants who have to register for work do so through Wisconsin Job Service, we are setting in place the foundation to provide UI claimants with financial support and a hand up with direct access to resources and tools to connect them to new employment.