UI Reemployment Services

Introduction to UI Profiling and Reemployment Services

On November 25, 1993, President Clinton signed into law the Unemployment Insurance Amendments of 1993 (P.L. 103-152) which added Section 303(a)(10) and 303 (j) to the Social Security Act. Both of these new sections contained requirements that all states do the following:

  1. Identify claimants likely to exhaust their regular UI (Unemployment Insurance) and who will need job search assistance services to make a successful transition to new employment.
  2. Refer identified claimants to Reemployment Services.
  3. Collect follow-up information relating to the services provided
  4. Meets "such other requirements" as the Secretary of Labor determines are appropriate.

Because of these requirements, Wisconsin has been participating in a program called "UI Profiling."

The title of "Profiling" means two things to the Job Centers

First, it stands for the manner in which the Unemployment Insurance system identifies claimants who fit the "profile" of being likely to exhaust their benefits. Secondly, the term "Profiling" is used broadly to refer to the process of providing program services consisting of 1) identification of dislocated workers, 2) referring them to Job Service or the WIA Dislocated Worker Program for an orientation, 3) following up on the claimants' employment/service progress.

The UI Profiling and Reemployment Services program was established specifically to move people from dislocation and claimant status to employed status as quickly as possible. Based on partnerships between Job Service and local dislocated worker program service providers, Wisconsin has in place a service structure that makes claimants aware of the variety of services, programs and tools available to help them become reemployed. This program doesn't set up a whole new set of services. Instead, it simply helps individuals take advantage of services that are already provided in a community.

Partners in implementation

While "UI Profiling" has been active in Wisconsin since the late 1990's, implementation of the Worker Profiling and Reemployment Services (WPRS) system has allowed us to provide more intensive, case management type services to customers. The Unemployment Insurance Division, WIA Dislocated Worker Programs, and Job Service work closely together to implement WPRS and improve Reemployment Services in Wisconsin.

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Delivery Structure

Wisconsin Job Centers are the hubs of the UI Profiling and Reemployment Services. Staff has been identified in Job Centers throughout Wisconsin to perform the orientation sessions, assess the claimants' employment needs and develop a brief service plan. While most of the services provided to claimants occur in the Job Center (connecting with employers through the Job Center of Wisconsin website, resume creation, workshops, self-help tools, etc.), we also refer claimants to non-Job Center services as appropriate.

The process of selecting appropriate claimants to participate is automated, and uses a "match" process to select individuals with certain characteristics.

In short, UI Profiling and Reemployment Services involves coordination by many partners: Unemployment Insurance staff, Job Service and WIA Dislocated Worker Program staff (along with our other Job Center partners) and the profiled claimants themselves.

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Service Strategies

One of the principal aims of the profiling system is to provide Reemployment Services to certain claimants through an "early intervention" process. That is, claimants who are unlikely to return to their previous jobs or occupations will be identified and given assistance early in their claims series. This approach is expected to facilitate an early return to employment and savings to each state's unemployment fund.

The success of this system rests heavily in three main areas: (1) proper participant selection, (2) expeditious entry into appropriate employment and training services, and (3) adequate monitoring of outcomes. The strategies used for each of these areas are described below:

Proper Participant Selection. When an application for a new UI claim is filed, UI staff identify which claimants do not have a recall to work, are not in school and are not affiliated with a union hiring hall. UI staff identifies the primary employer and gathers additional information on occupation, job tenure and education level for these claimants. A profiling record is built for each of these claimants on the UI database. In general, individuals who are selected for profiling are those workers who are permanently separated from their jobs and who have a high likelihood of exhausting their unemployment benefits.

Actual payment of the first UI check triggers the selection process. When the first payment is made, the system uses the information gathered from the initial claim in a mathematical formula. Each claimant is assigned a probability factor for exhaustion of UI benefits (expressed as a %). If there is no first payment within five weeks, the system no longer considers the claimant a potential candidate. Active WIA Dislocated Worker Program participants are eliminated based on their receiving similar services.

Expeditious Entry into Services.  Scheduling for the UI Profiling program is automated and is, as stated above, triggered by payment of the first UI check. This facilitates a quick entry into program services. However, local offices have the responsibility of rescheduling individuals who are unable to attend the initially scheduled sessions. This initial session is primarily an orientation to the UI Profiling program - thus, the need to move individuals into jobcenterofwisconsin.com usage, workshops, and other services as quickly as possible remains constant throughout the program.

Monitoring Outcomes.  The individuals who are selected for UI Profiling and Reemployment Services are required to participate in the activities identified as necessary by Job Center staff as a condition of continuing eligibility for UI. Job Center staff provide the UI agency with all necessary information relating to the claimants' activities through the use of automated reporting and case management tools.

It is important to remember, throughout all phases of this program, that the goal is to intervene early in the UI claim period in order to move individuals into reemployment as quickly as possible.

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