Hours of Operation & Telephone Numbers

Contact Unemployment Benefit Staff

Initial Claim  |  Weekly Claim  |  Information and Assistance  |  Report Fraud  |  Language & TTY Access

To File an Initial Claim Application

For a New Claim or to Reopen an Existing Claim

Go Online Today:
my.unemployment.wisconsin.gov

Most claims can be completed online
Fast, secure & mobile friendly

Hours of Operation

Online initial claims system is available:

Sunday 9:00 AM - 5:00 PM
Monday – Friday 6:00 AM - 7:00 PM
Saturday 9:00 AM - 2:30 PM

Anyone may use the automated telephone system to file an initial claim during the following times:

Sunday 9:00 AM – 5:00 PM
Monday – Wednesday 6:00 AM – 7:45 AM and
4:30 PM – 7:00 PM
Thursday – Friday 6:00 AM – 7:00 PM
Saturday 9:00 AM – 2:30 PM

During the business hours of 7:45 AM to 4:30 PM, we have recently assigned days for callers to receive priority service based on social security number (SSN) when filing a telephone initial claim or needing to speak with a Claims Specialist:

Monday Last digit of SSN is 0-2
Tuesday Last digit of SSN is 3-6
Wednesday Last digit of SSN is 7-9
Thursday & Friday All SSNs (Open to all callers which may result in longer wait times)

You will receive priority service if you call on your assigned day during business hours.

Telephone Numbers

414-438-7700 or 608-232-0678

NOTE: Your claim will start in the week that you placed your first call. If you call and the system tells you to call back on your assigned day or Thursday/Friday, the system will still record your claim as having been started. You can complete your claim online or if instructed, call back (using the same telephone number) to complete your application.

While most initial claims placed through our automated telephone system require that application be completed by a Claims Specialist, most initial claims filed online can be fully completed online.

To Report Unemployment Fraud

Contact a Fraud Specialist

Go Online Today:  Web Form

Hours of Operation

Monday – Friday 8:00 AM - 4:00 PM

Telephone Numbers

UI Fraud Hotline 1-800-909-9472

To File a Weekly Claim Certification

For a Benefit Payment

Hours of Operation

Online and automated telephone systems for weekly claims are available:

Sunday 9:00 AM - Midnight
Monday – Friday 1:00 AM - Midnight
Saturday 1:00 AM - 3:00 PM

Telephone Numbers

414-438-5395 or 608-261-9990

To Get Information or Assistance

About an Existing Claim

Go Online Today:
my.unemployment.wisconsin.gov

Quick access to your claim information online
Expanded features & tools online

Hours of Operation

Online and automated telephone systems for inquiries are available:

Sunday 9:00 AM - Midnight
Monday – Friday 1:00 AM - Midnight
Saturday 1:00 AM - 3:00 PM

During the business hours of 7:45 AM to 4:30 PM, we have recently assigned days for callers to receive priority service based on social security number (SSN) when needing to speak with a Claims Specialist:

Monday Last digit of SSN is 0-2
Tuesday Last digit of SSN is 3-6
Wednesday Last digit of SSN is 7-9
Thursday & Friday All SSNs (Open to all callers which may result in longer wait times)

You will receive priority service if you call on your assigned day during business hours.

Telephone Numbers

414-438-7713 or 608-232-0824

Language & TTY Access

Language interpretation services are available upon request when calling these phone numbers.

Deaf, hard-of-hearing, and speech-impaired callers may call our TTY toll free number:  1-888-393-8914 (TTY callers must have a telephone typewriter device. Voice calls are not answered on this number).



Return to Handbook for Claimants

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