Home > Worker's Compensation Division > Directory of Staff, Services and Programs

Directory of Selected Staff, Services and Programs

The staff of the Worker's Compensation Division encourages you to contact them. To facilitate your contact, we are providing a directory listing of major functional areas and a list of selected staff arranged by bureaus. All persons listed have voice messaging for after-hours calls or when they are away from their desks. To send an electronic message simply click on the colored link to the right of the name.

Office hours: 7:45 a.m. to 4:30 p.m., Monday through Friday.

Our main office is located at:	Mailing Address:
Room C100 201 E. Washington Ave. Madison, WI 53703	P.O. Box 7901 Madison WI 53707-7901
Phone: 608-266-1340 (Main Number) Fax: 608-267-0394 TTY 866-265-3142

Other locations:

Milwaukee	Appleton
State Office Building Room 330 819 N. 6th St. Milwaukee WI 53203 Phone: 414-227-4381 Fax: 414-227-4012	Fidelity Bank Bldg. Room 310 1500 N. Casaloma Drive Appleton WI 54913-8200 Phone: 920-832-5450 Fax: 920-832-5355

Program and Selected Staff Directories

Program Directory

The program directory provides contact information for general purpose. Contact information for specific staff can be found in the Staff Directory.

Claims records .................................................... 608-266-3280

To request copies of claims records (only given to the injured worker, their employer, or their legal representatives)

Claims .................................................................. 608-261-8472

To discuss problems with your individual claim, e.g. denial of benefits, late payment, refusal to rehire, etc.

Fee Disputes ........................................................ 608-264-6819

To discuss procedures for reviewing medical provider charges that were denied by the payor for reasonableness or necessity of treatment

Fraud ................................................................... 608-261-8486

To report worker's compensation fraud or discuss a possible case of fraud

Self-insurance ...................................................... 608-266-8327

To inquire about the process of becoming self-insured (there are rigorous financial and risk management requirements for larger firms that wish to be exempted from the duty to insure)

Uninsured employers ........................................... 608-266-3046

To inquire about insurance requirements or to report a possible uninsured Wisconsin employer

Vocational rehabilitation ..................................... 608-267-3738

To learn more about rehabilitation options for injured workers or to learn about becoming a certified Vocational Rehabilitation provider in Wisconsin

Selected Staff

Following is a list of selected staff members of the Division of Worker's Compensation, followed by a list of major functional areas within the Division.

Person/Title	Telephone
John Metcalf, Division Administrator	608/266-1340
Vacant, Deputy Administrator	608/266-1340

Bureau of Legal Services:

Provides hearings, processing medical fee disputes, and support activities.

Person/Title	Telephone
Jim O'Malley, Bureau Director	608/266-1340
Janell Knutson, Chief Administrative Law Judge, Madison Office	608/266-1340
Sherman Mitchell, Chief Administrative Law Judge, Milwaukee and Appleton Offices	608/266-1340

Bureau of Claims Management:

Ensure compliance and provides claims information support and statistical data.

Person/Title	Telephone
Aiello, Tracy, Bureau Director	608/266-1340

Processing of claims and disability estimates, management of central files and records, research, vocational rehabilitation programs, and assisting public with inquiries. Provides statistical and research support.

Person/Title	Telephone
Vacant, Supervisor, Document Control	608/266-1340
Lisa Halsey, Claims Supervisor	608/266-1340
Vacant, Leadworker, Claims Monitoring & Information	608/266-1340

Dispute Resolution Section: Provide information regarding worker's compensation law and assist parties in resolving claim disputes. Call 608/266-1340 or 608/261-8472.

Person/Title	Telephone
Vacant, Supervisor	608/261-8472

Bureau of Insurance Programs:

Regulation of self-insured employers; enforcement of WC insurance requirements.

Person/Title	Telephone
Brian Krueger, Bureau Director	608/266-1340
Theola Carter, Uninsured Employers Section Chief	608/266-1340
Joe Moreth, Self Insured Section Chief	608/266-1340

Updated January 05, 2012
Division of Worker's Compensation
Content Contact: Administration