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  2. Vocational Rehabilitation
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  5. Safeguarding DVR Consumer Information-Opportunities Inc.

Safeguarding DVR Consumer Information-Opportunities Inc.

Sent: Friday, May 16, 2025
Subject: Safeguarding DVR Consumer Information-Opportunities Inc. New Portal System

Dear Service Provider,

This communication includes important information about protecting DVR consumer information and processing information in Opportunities Inc. Applicant Portal. Although this is in response to changes in Opportunities Inc.'s Employer of Record service, the information may apply to other authorized DVR services and DVR Service Agreement requirements. Please share and discuss with all personnel and/or subcontractors working with DVR consumers and/or consumer information.

  1. Opportunities Inc.'s new applicant portal system requires DVR consumers to scan and upload documentation when completing the I9 form during the onboarding process.

    Examples of documentation used in the I9 process to verify identity and employment authorization could include, but is not limited to, a consumer's driver's license, State ID, school ID, social security card, and/or a birth certificate.
  2. Due to the sensitivity of the information involved in the I9 verification process, DVR must ensure that DVR consumer information is protected and DVR Service Providers remain in compliance with the DVR Service Agreement Terms and Conditions (DVR Statewide Service Provider Agreement). Please see Section 7.1. Storing and Safeguarding Consumer Information, 7.3. Confidentiality, and Attachment A, Cyber Security Requirements for DVR Service Providers (requirements apply to all devices and systems containing DVR Consumer information).
  3. In cases where a DVR consumer uses a social security card to verify employment authorization in Opportunities Inc.'s applicant portal, a service provider may not use their own device or computer system to scan or upload the social security card. Section 7.1, Storing and Safeguarding Consumer Information of the DVR Service Agreement, prohibits DVR Service Providers from storing DVR consumer's social security numbers.
    A service provider using their own device or computer system to scan and upload a DVR consumer's social security card violates the DVR Service Agreement Terms and Conditions and is subject to corrective action and/or termination.
  4. If you or any of your staff have scanned and retained a DVR consumer's social security number on a device or computer system, the file or image must be permanently deleted from the device and/or computer system immediately. Please note, that images remain on mobile devices for 30-days after deletion, so you must also go to "recently deleted' to permanently delete the image(s).
  5. If a DVR consumer is unable or unwilling to scan and upload any of the documents required in the I9 verification process on their own device or system, you may complete Section 2. Employer Review and Verification on the I9 form by viewing the required documents while assisting the DVR consumer in place of the DVR consumer uploading the documents in the applicant portal system.

DVR appreciates your efforts in ensuring that DVR consumer information remains safe and protected throughout the DVR process.

Please direct questions as follows:

Thank you for your partnership as we work through this transition.

Sincerely,

David Knuth
DVR Contract Specialist