2. Employment & Training
3. Partners
4. WIOA Title I-A & I-B
5. Policy & Procedure Manual
6. Supportive Services - Examples and Resource Guide

WIOA Title I-A & I-B Policy & Procedure Manual



Supportive Services - Examples and Resource Guide

Effective date: October 10, 2018

Below are some examples of information/referral and program-funded supportive services that may be helpful to program participants. Additionally, you will find helpful tips for creating local policies. This list is not exhaustive; local WDBs may offer services not listed here.

Referrals to community programs/services

• food pantries and soup kitchens
• homeless shelters
• substance abuse/addiction counseling
• domestic abuse intervention
• parenting resources
• clothing assistance
• free and low cost medical clinics
• https://www.dhs.wisconsin.gov/forwardhealth/clinics.htm
• legal aid providers
• Affordable Connectivity Program that helps families access affordable broadband. For more information, visit: Emergency Broadband Benefit | Federal Communications Commission (fcc.gov)³

Referrals to State and Federal public assistance programs

• BadgerCare Plus (Medicaid and CHIP health insurance programs)
• https://www.dhs.wisconsin.gov/badgercareplus/index.htm
• FoodShare (the USDA's Supplemental Nutrition Assistance Program, aka SNAP)
• https://www.dhs.wisconsin.gov/foodshare/index.htm
• WIC (the Special Supplemental Nutrition Program for Women, Infants, and Children)
• https://www.dhs.wisconsin.gov/wic/index.htm
• Wisconsin Shares Child Care Subsidy
• https://dcf.wisconsin.gov/wishares/eligibility
• WI Home Energy Assistance Program (WHEAP)
• http://homeenergyplus.wi.gov/category.asp?linkcatid=239&linkid=118&locid=25
• Wisconsin Works (aka W-2; the State's Temporary Assistance For Needy Families, TANF, program)
• https://dcf.wisconsin.gov/w2/parents

Transportation Assistance

• mileage reimbursement
• parking passes or reimbursements
• car liability insurance
• vehicle registration fees
• driver license fees
• access to public transit (e.g. bus passes)
• purchase of a bicycle
• payment towards vehicle repairs
• Note: WIOA funds may not be used for foreign travel¹ or for fines or penalties.²

Child care and dependent care assistance

• help with identifying care options
• payments towards the costs of care
• Note: The local WDB may want to address the following when drafting its local policy and procedure:
  • whether the participant must use a licensed facility
  • whether family and/or household members can provide the care
  • attendance requirements for participants in training

Emergency assistance

• help identifying emergency housing options
• financial assistance towards rent or a mortgage
• financial assistance towards utilities

Educational testing assistance

• tutoring
• payment of test-related fees
• test preparation workbooks and other study aids

Reasonable accommodations

• assessments for learning disabilities
• funding of assistive technology/equipment and ASL interpreters
• funding of foreign-language interpreters to accompany participants on job interviews
• helping a participant secure accommodations from a training provider or employer

Services provided by legal aid organizations

Legal aid services can include help with:

• reinstatement of an individual's driver license
• expungement (deletion) or sealing (must have court order to review) an individual's criminal records
• accommodation requests
• credit, debt, and housing issues
• civil matters related to domestic abuse, sexual abuse, or restraining orders or injunctions for individuals at risk
• civil matters related to child support and child custody

Uniforms, work attire, and work-related equipment/tools

• eyeglasses
• protective eye gear, steel toed boots, and other safety equipment
• uniforms or other clothing suitable for work or interviews

Books, fees, and school supplies

• hard copy and electronic text books or other required material
• laptops and other devices or software needed for training
• fees above and beyond tuition (e.g., application fees, per-credit fees, online course fees, campus parking fees)
• Note: Under WIOA these are not considered training costs – they are to be charged as supportive services.

Payments/fees for employment- and training-related applications, tests, certifications, and licenses

• fees for drug testing or medical exams, fingerprinting, vision exams, etc. required by employers or training providers
• license issuance and license renewal fees
• license and certification exam fees, including retake fees

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• ¹ 20 CFR §683.250(b)
• ² 20 CFR §200.411
• ³ TEGL 9-22, p.5