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Guidance for Service Providers: EOR I-9 Document Verification Options

DVR uses an Employer of Record (EOR) to support the payroll process for consumers participating in Internship/Temporary Work (I/TW) services. Part of this process requires consumers to complete typical employment onboarding, including personal information, tax forms, payment information, and Form I-9.

Consumers are expected to complete onboarding through the EOR's online system. Service Providers may assist consumers with navigating the system but must follow DVR's requirements for protecting confidential and sensitive information under the DVR Statewide Service Provider Agreement.

Form I-9 requires verification of a consumer's identity and employment authorization documents. Service Providers may not use their own device or computer system to scan or upload documents containing a DVR consumer’s Social Security number. The storage of DVR consumer's Social Security numbers is also strictly prohibited. Therefore, when a consumer cannot complete the standard I-9 document upload process, an alternative process may be necessary.

This guidance describes the available options for completing I-9 document verification, including when the standard online process cannot be used. It does not replace the other required onboarding steps. Consumers must still complete all remaining onboarding requirements through the EOR's process before they can begin the I/TW.

Expected Method

Consumer Completes I-9 Document Verification through the EOR Portal

DVR expects consumers to use their own electronic device (e.g., phone, computer, tablet) or a device they have access to, to complete onboarding through the EOR's online portal, including uploading the required documents for Form I-9.

This approach mirrors what consumers may encounter in future competitive employment and provides a valuable opportunity to build independence, confidence, and skills in navigating an online employment and payroll system. DVR Service Providers are encouraged to support and guide consumers through this process as needed.

Alternative Methods (only to be used if Expected Method will not work)

If a consumer does not have access to an electronic device or cannot complete the document upload process with Service Provider assistance, the following alternatives are available, consistent with the security, privacy, confidentiality, and information-protection requirements of the DVR Service Provider Agreement and applicable federal Form I-9 requirements.

Paper Form I-9 Process via Fax or Mail Only

If a consumer cannot complete the required document uploads through the EOR portal, the paper Form I-9 process may be used. In these cases:

• The consumer completes Section 1 of Form I-9 in the EOR portal.
• The Service Provider examines the consumer's original identity and employment eligibility documents in person and completes Section 2 of a paper Form I-9, following the Form I-9 requirements.
• The completed paper Form I-9 must be sent to the EOR by fax or mail using the contact information provided below. The form must not be scanned and emailed or uploaded electronically by the Service Provider.
  • If the form is faxed: The Service Provider must shred or otherwise securely destroy the paper copy in the presence of the consumer or guardian to protect the confidentiality of the information.
  • If the form is mailed: The Service Provider should allow additional lead time for I/TW approval. The EOR must have the completed Form I-9 on file before the consumer can begin work.
• InfoStride/UnifyGov Paper Form I-9 Submission Information:
  • Fax: 318-722-9626
  • Mailing address: InfoStride, Inc.
    7000 N. Mopac Expressway, Ste. 200
    Austin, TX 78731

Important Confidentiality Reminder: Due to the sensitivity of the information involved in the I-9 verification process, DVR must ensure that DVR consumer information is protected and DVR Service Providers remain in compliance with the DVR Service Agreement Terms and Conditions (DVR Statewide Service Provider Agreement). Please see Section 7.1. Storing and Safeguarding Consumer Information, 7.3. Confidentiality, and Attachment A, Cyber Security Requirements for DVR Service Providers.

DVR Service Providers may not use their own device or computer system to scan or upload documents containing a DVR consumer’s Social Security number. Section 7.1, Storing and Safeguarding Consumer Information of the DVR Service Agreement, prohibits DVR Service Providers from storing DVR consumer's Social Security numbers. This includes Form I-9, which must be sent to the EOR by fax or mail – not scanned and emailed or uploaded electronically by the Service Provider.

Virtual I-9 Verification via Video Meeting

If the consumer cannot complete the required document uploads through the EOR portal and the paper Form I-9 process is not feasible, InfoStride/UnifyGov Support can provide a virtual meeting to verify the consumer's I-9 documents. In these cases:

• The consumer or Service Provider should contact InfoStride/UnifyGov Support using the contact information below.
• The consumer may participate in an on-demand video meeting or schedule a virtual meeting.
• During the video session, InfoStride/UnifyGov Support staff will review the consumer's original identity and employment eligibility documents via video.
• The consumer and Service Provider should follow any additional instructions provided by InfoStride to complete the verification process.
• InfoStride/UnifyGov Support
  • Email: dvr.support@unifygov.com
    Phone: 832-662-1700

Updated Instructions & Support

Service Providers should refer to the current InfoStride/UnifyGov instructions and resources available on the InfoStride/UnifyGov DVR webpage and the DVR I/TW Forms, Publications, and Resources page for guidance on consumer onboarding and related EOR processes.

For questions or assistance, contact:

• InfoStride/UnifyGov support
• DVR process or policy questions