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November 2026
Effective November 1, 2026
The following rates apply to I/TWs administered through InfoStride:
Line 1: Total hours x (hourly wage x 1.173 insurance multiplier) new hourly wage = Total wages
Line 2: Set-up fee = $99.00
The completed I/TW Agreement and wages PO must be submitted to InfoStride at least seven (7) calendar days before the anticipated I/TW start date. This seven (7) calendar-day submission period allows InfoStride to review and approve the I/TW. During this period, the DVR consumer is responsible for completing onboarding through InfoStride, including all required paperwork (e.g., I-9, W4). Onboarding must be completed and an acceptance email must be received from InfoStride/UnifyGov before the consumer can begin work. See other I/TW guidance and resources for more details on these steps.
The weekly payroll schedule is:
| Deadline / Day | Activity |
|---|---|
| Tuesday by 12:00 p.m. Central Time | Timesheets are due. I/TW Service Providers submit and/or approve time entries for hours worked during the previous pay period for each consumer. |
| Wednesday | InfoStride processes, verifies, and finalizes payroll. |
| Friday | Payday. Funds are available through direct deposit and payment card methods. Paper checks are mailed. |
Providers should follow the established weekly time-entry and approval deadline (Tuesday 12:00 p.m.) to avoid delays in payroll processing.
Returned direct deposits: If a direct deposit is returned or rejected, InfoStride will notify the consumer/employee within one (1) business day and work with them to update their banking information. Once the returned funds are received, InfoStride will reissue the payment.
Holiday Adjustments: When a holiday affects the normal payroll schedule, time-entry deadlines and subsequent payroll processing will shift by one (1) business day, which may also affect payday.
General InfoStride/UnifyGov Questions & Support
For questions about the UnifyGov system, onboarding, or general support needs, contact InfoStride support.
Invoice and Payment Questions
For specific invoice-related questions or problems, contact the primary contact below. If the primary contact is unavailable, contact the backup contact.
Primary Contact: Surbhi Verma
Email: surbhi.verma@infostride.com
Phone: 832-662-1700
Backup Contact: Deep Kumar
Email: deep.kumar@infostride.com
Phone: 832-662-1700
InfoStride support is available during regular business hours, Monday – Friday, 8:00 a.m. – 6:00 p.m.
For questions about DVR authorizations, POs, or DVR-specific I/TW requirements, contact the appropriate DVR staff member or email the DVR Service Provider mailbox.
DVR's Employer of Record (EOR) services are provided by InfoStride. The online portal and related support services operate under the UnifyGov name.