Benefit Payment Information

After you file your weekly claim, it will trigger an unemployment benefit payment for that week. You can review your payment information online.

Waiting Week

There is a waiting week for unemployment benefits. For every new benefit year, no benefits are payable for the first week you would otherwise be eligible for benefits. You will receive notice of which week is serving as your waiting week.

How to Check Your Payment Status

To see if a payment has been issued go to

  • From your dashboard:
    • Choose the "My Information" tab
    • Choose "Benefit Payment History"

If a payment was issued it may take a few days to be available on your prepaid debit card or your bank account. If it has been a few days, contact:

  • U.S. Bank at (855) 279-1271 to ask when the funds will be available on your debit card, or
  • Your bank if it is a direct deposit payment.

If a payment was not issued, see if there is an issue pending or a determination denying benefits:

  • Click "Return to my UI Summary":
    • Choose "My Information" tab
    • Choose "Determinations and Appeals"

If no payment has been made and there are no denials or pending issues, contact a claims specialist at (414) 435-7069.

Your Payment Method

You have the option of receiving your unemployment benefit payments by:

Go online to change your payment method.